Module Title   Information Services to Minority Communities

Module Code  CMP036N

Session:   2004-05

Semester: Spring

approved May 2004 ADC (1)

commencing Sept 2004
 London Metropolitan University

Module Booklet Contents                                     



a)   Welcome to Information Services to Minority Communities

      Session      2004-05

      Semester    Spring

Details of the Staff teaching team


b)   Module Leader:        Shiraz Durrani

      Office Location:        LH335

      Email:                     s.durrani@londonmet.ac.uk       

      Telephone               Ext: 5017

      Office Hours            Tuesday 1-2.00pm; Friday:1-2.00pm

c)       Module Specification


  • provide an understanding of the concept of cultural pluralism in contemporary society and to examine its relation to the information and communication process.


  • critically examine the role of information policy in a socially inclusive society and to provide an awareness of the specific information needs of minority communities and community organisations.


  • examine the nature and range of community information and community information  networks and their role in the provision of information services for various ‘publics’.



By the end of this module, students should be able to:

  • critically analyse the characteristics of various minority communities and assess their information needs in the context of information service provision


  • evaluate appropriate information networks and assess their impact on minority communities in terms of access to information


  • assess the use of information and communication technologies in the empowerment of diverse communities and their appropriateness in building partnerships







Electronic Learning Resources


Self directed study

Guest speakers


Students will study for a total of 200 hours on this module made up in the following way:-

Timetabled classes, lectures and group discussions                                             33 hours                          

Self-directed study                                                                                             104 hours                                                                                       

Assessment preparation                                                                                     56 hours                                                                          

Private review of assessment after receiving feedback                                            7 hours                                



There are two assessment instruments (A & B)

A: A report providing a critical analysis of the characteristics of one minority community, identifying their information needs and making recommendations for the provision of appropriate library and information services.

Length: 2,000 words.  Weighting: 50%.  Due: Wk 8

B: An essay examining communication channels in minority communities.  This work will consist of:

i)                     Identifying and describing the traditional and IT-based channels of information transfer in minority communities

ii)                   an analysis of the effectiveness of formal and informal communication channels within  one minority community.

Length: 2,000 words.  Weighting: 50%.   Due Wk 14.

Students must pass both components.



D: Fair Pass 50 -55%           

To be awarded a `D` you will need to demonstrate some understanding of the concept of cultural pluralism and indicate within its framework issues which are of significance to minority communities. You will need to demonstrate an understanding of the lecture notes and consult some published sources. For both assessments you will need to provide an analysis of your chosen community and assess its information needs and communication channels. You will need to examine the information transfer process in relation to the needs.

C: Good Pass  56-64%

To be awarded a `C` you will need to demonstrate a good understanding of the concept of cultural pluralism and discuss and evaluate within its framework, issues which are of significance to minority communities. You will need to demonstrate evidence that you have gone beyond lecture notes and have consulted and examined a wide range of published sources. For assessments 1 and 2 you will need to provide comprehensive and critical analysis of your community and examine and evaluate the information transfer and communication processes in relation to those needs.  

B: Pass with Merit:  65-69%                   

To be awarded a  ‘B’, in addition  to the conditions needed to obtain a `C`grade, you will need to demonstrate substantial reading and understanding of a wide range of sources. You will need to demonstrate a very good knowledge of all major issues/factors/political developments in relation to the cultural pluralism and information transfer and communication processes.

A:  Distinction  70%+                    

To be awarded an `A` grade, in addition to the conditions for a `B` grade, you will need to demonstrate the ability to produce work of real clarity and originality.
Indicative Bibliography


There are many journal articles, reports, books and websites that are useful for this module.  It is important to read the basic documents, and also to keep up with recent developments.  You will also need to check regularly the relevant journals and websites that are appropriate for this course.  In general, you need to keep up with policies, legislation and developments in both areas covered by this course: the information and library sector and aspects relating to the study of communities in Britain:  social exclusion, community cohesion, equality and social justice, human rights etc. 

The bibliography and reading lists provide reference to important sources of information that you will need to keep up with.  As this is a fast developing area, new readings will be given to you at sessions over the course of the module, as appropriate.  For example, recommended readings and websites in community profiles will be provided at the relevant time when this session takes place. 

The “suggested readings” covers a wide range of material.  You will obviously not be expected to read everything on the list. Relevant key documents will be highlighted during lectures and seminars. At the same time, do feel free to share with others any relevant new material you come across.


Audit Commission (2001):  Equality and Diversity; Learning from Audit, Inspection and Research.  London:  Audit Commission.  Web version available at: <http://www.audit-commission.gov.uk/reports/NATIONAL-REPORT.asp?CategoryID=&ProdID=13A7DCD0-8339-11d6-AC3D-00010303D196&SectionID=sect1#>.

Audit Commission (2002): Building better library services; learning from audit, inspection and research.   London:  Audit Commission.  Web version available at: <http://www.audit-commission.gov.uk/reports/AC-REPORT.asp?CatID=&ProdID=9D0A0DD1-3BF9-4c52-9112-67D520E7C0AB>.

Audit Commission (2002):  Directions in diversity.   London:   Audit Commission.  Web version available at:  <http://www.audit-commission.gov.uk/reports/AC-REPORT.asp?CatID=&ProdID=80292B00-F596-11d6-B1FD-0060085F8572>.

Audit Commission (2004):  Audit Commission Report on Race Equality.  TEN Policy Briefing.  London: The Education Network.

The Big Lottery Fund (2004):  Books and Bites, new service paradigms for  21st century library. An evaluation of the People’s Network  and ICT training for public library staff programme.  London:  The Big Lottery Fund (The Tavistock Institute).  Web version available at:  <http://www.mla.gov.uk/documents/pn_evaluation_full.pdf>.

Chartered Institute of Library and Information Professionals (2002?):  Making a difference – innovation and diversity; final report of the social inclusion executive advisory group.  London: CILIP.  Web version available at: <http://www.cilip.org.uk/professionalguidance/socialinclusion/default.htm>.

Chartered Institute of Library and Information Professionals (2002):  Start with the child: report of the CILIP Working Group on library provision for children and young people.  London: CILIP.

Clough, E. A. and Quarmby, E. (1978):  A public library service for ethnic minorities in Great Britain.   London:  Library Association.   

Commission for Equality and Human Rights (CEHR).   Plans for equality body published are set out in a White Paper published today – Wednesday 12 May 2004. Web version available at: http://www.direct.gov.uk/Newsroom/NewsArticle/fs/en?CONTENT_ID=4013331&chk=C66q9V

Datta, S and Simova, S. (1989):  Cultural diversity and libraries: today & tomorrow.  London:  Polytechnic of North London Press, 1989. 

Department of Culture, Media and Sport (1999):  Libraries for all: social inclusion in pubic libraries; policy guidance for local authorities in England.  London:  DCMS.

Department of Culture, Media and Sport (2001):  Comprehensive, efficient and modern public libraries – Standards and Assessment”.  London:  DCMS.  Web version available at:  <http://www.culture.gov.uk/PDF/libraries_pls_assess.pdf>.

Department of Culture, Media and Sport (2001):  Libraries, museums, galleries and archives for all: co-operating across the sectors to tackle social exclusion. London:  DCMS.

Department of Culture, Media and Sport (2003):  Framework for the future: libraries, learning and information in the next decade.  London:  DCMS.   Web version available at: <http://www.culture.gov.uk/libraries_and_communities/framework_for_the_future.htm>.

Department of Culture, Media and Sport (2004a):  Public Library Standards. London:  DCMS. Web version available at:  <http://www.culture.gov.uk/global/publications/archive_2004/library_standards.htm?properties=archive%5F2004%2C%2Flibraries%5Fand%5Fcommunities%2FQuickLinks%2Fpublications%2Fdefault%2C&month=>

Department of Culture, Media and Sport (2004b):  Report to Parliament on Public Library Matters.  London:  DCMS.  Web version available at:  <http://www.culture.gov.uk/NR/rdonlyres/etnot2mqu6axsa4nodarp2mkmi5ub4oe7ib44djvshjnflwcwihauad7ezg753mdpy3mcrs4zgfslk6g5ii7ii4cded/LibrariesReporttoParliament04.pdf>

Durrani, Shiraz (1999):  “Black communities and information workers in search of social justice”.  New Library World.  Vol. 100 (6). pp. 265 – 279.


Durrani, Shiraz (2000a): Returning a stare: people’s struggles for political and social inclusion.  “Open to all?  the public library and social exclusion”.   Vol. 3 pp. 87-110. (Working Paper no. 6). London:  Resource [MLA]

Durrani, S. (2000b): Struggle against racial exclusion in public libraries: a fight for the rights of the people.  “Open to all? the public library and social exclusion”.   Vol. 3 pp. 254-349. (Working Paper no. 13).  London:  Resource [MLA].

Durrani, S. (2001): Social and racial exclusion handbook for libraries, archives, museums and galleries.  2nd edition, 2001.  Nadderwater, Exeter:  Social Exclusion Action Planning Network. 

Durrani, S. (2004a):  “Struggle to ensue equal library rights for all; a challenge to librarians”. Talk at the ”fair library” seminar organised by BiS.  Göteborg Book and Library Fair, 23 – 26 Sept 2004. Web version available at:  <http://www.foreningenbis.org/Shirazanf.htm>.

Durrani, Shiraz (2004b):  “Create a people-orientated public library service”.  Submission to Parliamentary Culture, Media and Sport Committee.  Session 2003-04.  26 October 2004.  New Inquiry:  Public Libraries.  Web version available at:  Library Juice  7:25 – December 3, 2004:  <http://www.libr.org/Juice/issues/vol7/LJ_7.25.html#6>.

Durrani, S. and Smallwood, E. (2003): “Mainstreaming Equality, Meeting Needs; the Merton Library approach”.  Library Management. 24 (6) 348-359.

Employers Organisation (2001):  No quality without equality: Best Value and equalities.  London: Employers Organisation. (Approaches to Best Value Series). Web version available at:   <http://www.lg-employers.gov.uk/documents/publications/dialog/No%20Quality%20Without%20Equality.doc>.

Employers Organisation for Local Authority (2004):  “Equality standard for local government”.  London:  Employers Organisation for Local Authorities.  Information about the Standard available at: <http://www.lg-employers.gov.uk/diversity/equality/index.html>.

Great Britain.  Race Relations (Amendment) Act 2000.  London:  The Stationary Office.  Web version of the Act is available at:  <http://www.hmso.gov.uk/acts/acts2000/20000034.htm>.  Further information about the implementation of the Act is available at:   <http://www.homeoffice.gov.uk/comrace/race/raceact/amendact.html>.


House of Commons.  Session 1999-2000.  Culture Media and Sport Committee. Sixth Report: Public Libraries (2000):  Public libraries: Government response to the sixth report from the Culture, Media and Sport Committee, session 1999-2000.  House of Commons, CMS Committee, Third special report.

Home Office (2005):  “Improving opportunity, strengthening society;  the government’s strategy to increase race equality and community cohesion”. Web version available at:  <http://www.homeoffice.gov.uk/docs4/race_improving_opport.pdf>.

Hunt, Fiona (2001): “The WTO and the Threat to Libraries.” Progressive Librarian 18, pp. 29-39. Web version available at:  < http://www.libr.org/PL/18_Hunt.html>.

International Federation for Library Associations (2001?): Guidelines for children’s libraries service. The Hague: IFLA.  Web version available at:  <http://www.ifla.org/VII/s10/pubs/ChildrensGuidelines.pdf>

International Federation for Library Associations (2001): Guidelines for Library services for young adults.  Web version available at: <http://www.ifla.org/VII/s10/pubs/guidelines-e.pdf>.

International Federation for Library Associations/UNESCO School Library Manifesto (1999).  Paris:  UNESCO.  Web version available at:  <http://portal.unesco.org/ci/en/file_download.php/e6505b820c709d77b0de796f511e89cfschool_library_manifesto_english.pdf>.

Improvement and Development Agency (2004):  Perceptions and prospects; diversity issues in local government management. London: Improvement and Development Agency. (2 vols.).  Executive summaries available at:  <http://www.idea.gov.uk/publications/perceptions_prospects.pdf>.

Iverson, Sandy (1998/99): “Librarianship and resistance”.  Progressive Librarian.  15, pp.14-20.  Web version available at  < http://www.libr.org/PL/15_Iverson.html>.

Leadbeater, C. (2003):  Overdue; How to create a modern public library service.  London: Demos.  Web version available at:  <http://www.demos.co.uk/catalogue/default.aspx?id=262>.

Leicester City Libraries (2000):  Achieving inclusion.  [Libraries Review 2000]. Leicester: Leicester City Council.

Library and Information Commission (2000):  Libraries: the essence of inclusion.  London:  LIC.   Web version available at:  <http://www.mla.gov.uk/information/legacy/lic_pubs/policyreports/inclusion.html>.

Local Government Association (2004):  Cultural services and the shared priorities.  London:  LGA.  Web version available at <http://www.lga.gov.uk/Documents/Publication/web%20Cultural%20services%20and%20the%20shared%20priorities.pdf>.

London Borough of Hackney.  Library Service (1994):  “Library service for Black and ethnic minority nationalities in the UK – a report prepared by Hackney Library’s Black & EM Worker’s Group  for DNH’s Review of Public Library” .  Alternative Library Literature 1994-95 a Biennial Anthology, edited by Sanford Berman and James P. Danky. 1996.  Jefferson, NC (USA): McFarland & Co., pp. 205-225.      

Muddiman, D. (2000a):  Public libraries and social exclusion: the historical legacy.  “Open to all? the public library and social exclusion”. Vol. 3  pp.16-25.  (Working Paper no. 2).  London:  Resource [MLA].

Muddiman, D. (2000b):  Theories of social exclusion and the public library.   “Open to all? the public library and social exclusion”. Vol. 3  pp.1- 15. (Working Paper no. 1).  London:  Resource [MLA].

Muela, Zapopan (2004):  U.K protest: no to the racist closure of the library of the Commission for Racial Equality”. Web version available at:  Indymedia London. (16-08-2004) <http://www.indymedia.org.uk/en/regions/london/2004/08/296414.html>.

Neighbourhood Renewal Unit, Office of the Deputy Prime Minister (2001):  A New Commitment to Neighbourhood Renewal: A National Strategy Action Plan.  London: ODPM.  Web version available at: <http://www.neighbourhood.gov.uk/formatteddoc.asp?id=89>.

Office of the Deputy Prime Minister (2004):  Breaking the Cycle of social exclusion.  London:  ODPM.  Web version available at:  <http://www.socialexclusionunit.gov.uk/downloaddoc.asp?id=262>.

Olden, A. et al (1996):  Service for all? a review of the published literature on black and ethnic minority/multicultural provision by public libraries in the United Kingdom.  London:  British Library Research and Development Department.   

The Reading Agency (2004):  Fulfilling their potential: a national development programme for young people’s library services.  London:  The Reading Agency.  Web version available at:  <http://www.readingagency.co.uk/download_files/ACFC418.doc>.

Resources (2000):  Open To All? The Public Library And Social Exclusion.  London: Resource.  Library & Information Commission Research Report no. 85.  3 volumes:

 Vol.1:  Overview and conclusions.   Web version available at:   http://www.mla.gov.uk/documents/lic084.pdf

 Vol.2:  Survey, case studies and methods.

 Vol.3:  Working papers 


Resource (2002):  Neighbourhood renewal & social inclusion: the role of museums, archives and libraries by Sandra Parker et al.  London:  Resource.  Web version available at:  <http://www.mla.gov.uk/documents/neighbourhood.pdf>.


Roach, P. and Morrison, M (1998a):  Public libraries, ethnic diversity and citizenship. [London?]: British Library Board. 

Roach, P. and Morrison, M (1998b):  Public libraries, ethnic diversity; a baseline for good practice.  Warwick: University of Warwick.  

Smallwood, E. (2002):  “Communities Developing Communities”.  Diversity. No. 3, pp. 22-32, 75.  Web version available at:  <http://www.seapn.org.uk/docs/diversity_march01.pdf>.

Social Exclusion Unit (2000a):  Minority ethnic issues in social exclusion and neighbourhood renewal; a guide to the work of the SEU and the Policy Action Teams so far.  London:  SEU.   Web version available at:  http://www.socialexclusionunit.gov.uk/downloaddoc.asp?id=114

The Stephen Lawrence inquiry: report of an inquiry by Sir William Macpherson of Cluny  (1999):  London: Stationery Office, 1999. 

Thompson, Jane (2001):  Rerooting lifelong learning; resourcing neighbourhood renewal.  Leicester: National Institute of Adult Continuing Education.

UNESCO (1994):  Public Library Manifesto.  Paris: UNESCO.  Web version available at: <http://portal.unesco.org/ci/en/file_download.php/ee231cd2ce227294ead6ff6da7829c7cpublic_library_manifesto_english.rtf>.

Vincent, J (1986):  An introduction to community librarianship.  London:  Association of Assistant Librarians (Group of the Library Association). 


Some useful websites


Chartered Institute of Library and Information Professionals: <http://www.cilip.org.uk/default.cilip>.

Community Development Foundation:  <http://www.cdf.org.uk/default.asp>.

Department of Culture, Media and Sport (libraries and communities section):  <http://www.culture.gov.uk/libraries_and_communities/default.htm>.

Disability Rights Commission.  <http://www.drc-gb.org/>.

Diversity Group (CILIP):  <http://www.cilip.org.uk/groups/dg/newsletter.html>.

Equal Opportunities Commission.  <http://www.eoc.org.uk/>.

Institute of Race Relations.  <http://www.irr.org.uk/contact/index.html>

International Federation of Library Associations (IFLA):  <http://www.ifla.org/>

The Network, tackling social exclusion in libraries, museums, archives and galleries.   <http://www.seapn.org.uk/index.html>.

People’s Network. London:MLA: <http://www.mla.gov.uk/action/pn/00pn.asp>

Public Library Position Statement.   London: DCMS:  <http://www.libplans.ws/>

UNESCO Libraries portal: <http://portal.unesco.org/ci/en/ev.php-URL_ID=6513&URL_DO=DO_TOPIC&URL_SECTION=201.html>

Some useful journals/Newsletters

Connections.  Commission for Racial Equality.  <http://www.cre.gov.uk/publs/connections.html>.

Dialogue:  the newsletter of the DIALOGUE Unit, an Employers Organisation Service: <http://www.lg-employers.gov.uk/documents/diversity/dialogue_mag/Issue9200304.pdf>.

Diversity [Newsletter of the Diversity Group, CILIP]:  Available at: <http://www.cilip.org.uk/groups/dg/newsletter.html>.

Inclusion. Newsletter from the Social Exclusion Unit (Office of the Deputy Prime Minister) <http://www.socialexclusion.gov.uk/news.asp?id=458&inc=1>.


 Information for Social Change:  <http://libr.org/ISC/TOC.html>. – especially the following special issues:

  • Combating racism in libraries and information services, special issue edited by Shiraz Durrani.  No. 11  Summer 2000
  • Services for lesbians, gay men, bisexuals and transgendered people, special issue edited by John Vincent.  No. 12  Winter 2000.
  • Globalisation and information, special issue edited by Ruth Rikowski.  No. 14, Winter 2001/2002.


 Library and Information Update :   <http://www.cilip.org.uk/publications/updatemagazine>

Library Juice (ISSN 1544-9378) is a “biweekly online magazine for librarians, library and information science students, and other interested people. It includes discussions, commentary, announcements, humor, web links and news affecting the library world. Much of the material is about librarianship as the servant and protector of the public sphere; intellectual freedom and social responsibility as central to the profession. Library Juice is not a discussion list but a digest of material from a variety of sources.”  Available at:  < http://www.libr.org/Juice/>.


Link-up; the  Newsletter of Link: a network for North-South library development.   


MLA News (Museum, Libraries & Archives Council):  <http://www.mla.gov.uk/documents/mlanews07.pdf>.

The Network Newsletter (The Network tackling social exclusion): http://www.seapn.org.uk/newsletter.html


Progressive Librarianhttp://www.libr.org/PL/

Public Library Journal.  Public Library Group, CILIP.

Race and class. A journal on racism, empire and globalisationLondon: Institute of Race Relations..  <http://www.irr.org.uk/publication/raceandclass/index.html>.



Week 1 Lecture Seminar
11th Feb 21st century British society in a globalised world


Course overview & expectations.

Workshop:  Assess the impact of globalisation in the last five years in your work and personal life.


Suggested Readings:

Davis, Jim (1998/99):  “Rethinking globalisation”.  Race and Class.  40 (2/3) pp. 37-48.

Durrani, Shiraz (2000a), op.cit.

Harris, Jerry (1998/99):  “Globalisation and the technological transformation of capitalism”.  Race and Class.  40 (2/3) pp. 21-35.


Information for Social Change:  Globalisation and information, special issue edited by Ruth Rikowski.  No. 14, Winter 2001/2002.

Jacques, Martin (2004):  “Our problem with abroad; Britain has become a deeply parochial place in the era of globalisation”.  The Guardian. August 21, 2004. Web version available at: http://www.guardian.co.uk/comment/story/0,,1287822,00.html.

Kundnani, Arun (1998/99):  “Where do you want to go today? The rise of informational capital”.  Race and Class.  40, 2/3 (1998/99), pp. 49-71.

Week 2 Lecture Seminar
18th Feb Understanding Communities and their needs




Guest speaker [1]:  Shehina Fazal:  “Communication within and between communities”.

Workshop:  How can contradictory information needs of minority and majority communities be reconciled?


Suggested Readings:


Black, A. and Muddiman, D. (1997), op.cit.

The Guardian (2005):  London: the world in one city; a special celebration of the most cosmopolitan place on earth.    The Guardian (London), G2.  21 January, 2005.

London Libraries Development Agency (2004):  “Welcome To Your Library Project; developing public library services for asylum seekers and refugees in the London Boroughs of Brent, Camden, Enfield, Merton, Newham.  Final Report by Helen Carpenter, Welcome To Your Library Project Co-ordinator.  London:  London Libraries Development Agency.  Web version available at:  <http://www.llda.org.uk/files/WTYL_PC_FINAL_REPORT.pdf

Resources (2000), op.cit.


Roach, P. and Morrison, M (1998), op.cit.


Community Development Foundation:  http://www.cdf.org.uk/default.asp 


Ryder, J. and Vincent, J (2002):  “Public library services for refugees and asylum-seekers; the results of the ‘words without frontiers’ survey”. Nadderwater, Exeter:  The Network  tackling social exclusion in libraries, museums and galleries.

Vincent, J (1986), op.cit.

Week 3 Lecture Seminar
25th Feb Assessing community needs, developing a needs-based service


Guest speaker:  Emily Underwood: “Sources of community information”.

Workshop:  List various information and learning needs within any one community you are familiar with.  What conditions are required for a library service to meet these needs.


Suggested Readings:

Connections    Winter 2004/05 (What now for multiculturalism?)

Durrani, S. and Smallwood, E. (2003), op.cit.

Smallwood, E. (2002), op.cit.

Further sources on community profiles and community information will be provided on the day.

Week 4 Lecture Seminar
4th March Elements of a relevant library and information service


Guest speaker: Naila Durrani:  “Policies & practices in developing an ‘equal’ library service”.

Workshop:  How can principles of equality and social justice be incorporated in library service?  


Suggested Readings:


Department of Culture, Media and Sport (1999), op.cit.

Durrani,S,  Pateman & Durrani, N (1999):  The Black and Minority Ethnic Stock Group (BSG) in Hackney Libraries Library Review 48(1) pp.18-25.

Durrani, S. (2004a), op.cit.

Durrani, S. (2004b), op.cit.

Library Service for Black and Ethnic Minority Nationalities in the UK – a Report Prepared [by Hackney Library’s Black & EM Worker’s Group]  for DNH’s Review of Public Library.  Nov. 1994    Also published in: Alternative Library Literature 1994-95 a Biennial Anthology, edited by Sanford Berman and James P. Danky. 1996   Jefferson, NC (USA): McFarland & Co.  pp. 205-225.  

Week 5 Lecture Seminar
10th Mar Open to all? Assessing British public libraries today




Guest speaker:  Raoul Dero:  “Community perspective on information needs and experiences”.

Workshop:  What problems and prospects are there in empowering minority communities to influence library policy and practice?


Suggested Readings:


Durrani, S. and Smallwood, E.  “Building libraries without walls”.   bis  2004 Nr. 2.   pp. 18-22. ISSN 0345-1135. http://www.foreningenbis.org. (Bibliotek I Samhalle). 


Resources (2000), op.cit.  Especially Vols. 1 and 3.


Roach, P. and Morrison, M (1998b), op.cit.

Improvement and Development Agency (2004), op.cit.


The following issues of Information for Social Change:   Web version available at: http://libr.org/ISC/TOC.html

  • Combating racism in libraries and information services, special issue edited by Shiraz Durrani.  No. 11  Summer 2000
  • Services for lesbians, gay men, bisexuals and transgendered people, special issue edited by John Vincent.  No. 12  Winter 2000.


Week 6 Lecture Seminar
18th March Mainstreaming equality and human rights




Workshop:  Designing an ‘equal’ library service.


Suggested Readings:


Department of Culture, Media and Sport (2003), op.cit.

Department of Culture, Media and Sport (2004a), op.cit.

Smallwood, E (2000) “Communities developing communities”.

Durrani and Smallwood (2003):  “Mainstreaming Equality, Meeting Needs, the Merton Library approach”.  Library Management 24 (6-7) pp. 348 – 359.












Week 7 Lecture Seminar
8th Apr Building a relevant library service – a comparative approach

Policies & practices on building a relevant library service – talks and discussion, with librarians from Sweden – members of Bis [Bibliotek i Samhälle ”Libraries in Society”].  http://www.foreningenbis.org

a.m. Policies – presentations from Museum Libraries, & Archives Council (MLA), CILIP, London Metropolitan University and librarians from Sweden.  

Building a relevant library service – a comparative approach

p.m. British and Swedish practices and experiences – discussion and lessons.  Participants from London Metropolitan University, QLP-Y authorities; Merton Sense; and community representatives


Suggested Readings:

Bis [Bibliotek i Samhälle ”Libraries in Society”]  http://www.foreningenbis.org


Week 8 Lecture Seminar
15th Apr Meeting community information needs: global and national struggle for equality


Workshop:  What obstacles are likely to face a community seeking to meet the information and learning needs of its members?  How can it overcome these?


Suggested Readings:


The Network Newsletter  [The Network tackling social exclusion].  Check last few months’ issues.  Web version available at:  <http://www.seapn.org.uk/newsletter.html&gt;.


Programme of Bis [Bibliotek i Samhälle ”Libraries in Society (2000).  Web version available at:  <http://www.foreningenbis.org/English/program.html>.

Ten point program presented to the groups which met at the Vienna Conference of progressive librarians sponsored by KRIBIBIE. Web version available at:  <http://www.libr.org/PLG/10-point.html>.


Assessment report “A” due 15 April









Week 9 Lecture Seminar
22nd Apr Communities and their communication systems



Guest speaker:  John Vincent:   “Reaching the hard-to-reach – some issues for libraries”.

Workshop:  Taking any war/conflict situation as an example, discuss the strengths and weakness of different forms of communication used.  What lessons can be learnt from this?


Suggested Readings:


A selected list of newspapers, newsletters, websites, radio and TV stations used by various minority communities in Britain will be provided, together with some material on the use of oral medium as an effective means of communication in different context.


Week 10 Lecture Seminar
29th Apr Tools for achieving equality in public libraries




Workshop:  How can developments in ICT be used to ensure equality for minority communities?


Suggested Readings:

DCMS publications listed in “suggested readings”.

Durrani, S. (2001), (2004a), (2004b), op.cit

Durrani, S. and Smallwood, E. (2003), op.cit.

Employers Organisation for Local Authority (2004), op.cit.




Week 11 Lecture Seminar
6th May Overview

There will not be a formal lecture this week.  Students will present brief progress reports on their second assignment, and discuss lessons learnt from their first assignment. 

Questions about content and work towards completing the second assignment.

Workshop:  Discussion on the experience of participating in this module, and suggestions for developing it for next year.


Suggested Readings:



Guest speakers



Emily Underwood

TOPIC:  Sources of community information

Emily Underwood studied BA Honours Humanities (History and English), Postgraduate Certificate in Education, and Postgraduate Certificate in Librarianship. Emily’s interests outside work are singing and painting. She has worked amongst other things as a secondary school teacher, and in The Institute of Education Library and University College Library, and in Ealing and West London College Library, before joining London Metropolitan University, where she is now Subject Librarian for Digital Media, Information and Knowledge Management, and Media and Communications in Ladbroke House Library. 



John Vincent

Topic:   Reaching the hard-to-reach – some issues for libraries

John has worked in the public sector for over 40 years, primarily in public libraries in Hertfordshire, Lambeth and Enfield. Since 1999, he has established and co-ordinated The Network which now has 115 organisational members. John produces a monthly newsletter and runs training courses and conferences. He also writes for a number of library journals, and is a member of the Ufi Equality & Diversity Forum.”

Contact details: 

John Vincent:   john@nadder.org.uk

The Network's website: www.seapn.org.uk.



Naila Durrani


Topic:  Policies & practices in developing an ‘equal’ library service

Naila worked as Community Librarian and Service Development Manager in Hackney Libraries and as Cultural Diversity Development Officer at the Council for Museums, Libraries and Archives (MLA) in the UK.   She is a founder member of Vita Books and QLP and is currently on QLP steering group.   In Kenya she worked for various UN Agencies – the United Nations Environment Programme (UNEP), UNESCO and UNCHS.    Having trained as a journalist, she did some freelance journalism in Kenya.    She has participated in various progressive theatre and cultural projects for adults as well as writing and directing children’s play(s) and theatre workshops in Kenya 


Raoul Dero


Topic:  Community perspective on information needs and experiences


Raoul Dero is a long-standing youth and community worker. His involvement in youth work commenced on a council estate in the North of England when he was twelve years old (1972) where he ran a Friday night youth work session with family members in Sheffield, prior to securing full-time work with the local authority at a city-centre drop-in for unemployed young people.
After studying for his Certificate in Youth and Community Work at Leicester Polytechnic 1983-85 he worked as a consultant/youth work manager for Sheffield Education Authority focusing on post 16 provision targeting unemployed young people, predominantly from African Caribbean background.

In 1987 Raoul moved to London and took up a position with Lambeth Council as a community development worker. He spent the next decade working with socially excluded groups, helping them to access and apply for local authority and central government funding, capacity building, networking, economic and community development. This work included establishing holistic services that took account of the social, economic, spiritual and political factors.
Raoul has acted as a facilitator and trainer on the National Police Training for trainers looking critically at policing methodology, policy and practice. He has participated in BBC, life school and ITV documentaries such as World in Action-  focusing on whether the police were in touch with the youth of today, racism within the police and miscarriages of justice.

From 1980 onwards  he has remained involved with diversity work, particularly police and community race relations, as an independent advisor focussing on ”critical incidents” that impact on the public domain. He is particularly interested in policing by consent and on iIssues of fair treatment and the impact of institutionalised racism on inner city communities, individuals and their families.

He has and continues to help students in the field with completing post graduate courses in Community Development and related topics and has been a visiting guest speaker on higher education youth and community work courses in London and the south east of England

Currently he is employed as the London Regional Community Development Manager for Moat Housing Group, a registered social landlord for social housing schemes. His role involves managing the company’s housing stock across London in locations such as Merton, Greenwich, Kingston, Lambeth, Bexleyheath and Greenwich, to name but a few. His brief in essence is about empowering residents and incorporating a holistic response that goes beyond ”bricks and mortar,” ensuring that community life is resourced with the ultimate objective of improving the ”quality of life” for all residents!
Raoul is happy to share his knowledge and experience with all doing the module!




Shehina Fazal

Course Director: MA Mass Communications, Department of Applied Social Sciences, London Metropolitan University

Topic:  Communication within and between communities


"In an era where distances are being compressed in time as communications between homelands and hostlands become easier, immigrant and diaspora communities are able to retain their contact
with homelands and community members all over the world. This session will look at the role of ICTs in connecting the diaspora with the 'home'and other community members and evaluate how these
connections continue to evolve using the media and communication networks."




Assessment report “B” due 27 May




jf/95a/modulebookdoc1/15/06/04                                                                                                     jf/86a/modulebooklet/5/6/03

[1] Brief notes on guest speakers are available on pp. 16-17.